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I received a response from Verotel and they solved my issue very quickly.
Verotel have always provided an excellent, reliable service - with one exception: it took my posting here to get my emails answered. Maybe it's just me but my emails went unanswered for 1-2-3 weeks and then, once I post here, the problem gets solved - immediately.
Again, I recommend Verotel highly but I have to offer them my constructive criticism where possible in the hopes that the great service they provide can become even greater.
Thank you Mike, et al.
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