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"She was informed about excessive usuage after a few piracy issues with downloading which we sorted" - did he host pirated content for download?
Most providers with shared platforms have a throtteling function either in the Network or on the server, to make sure one account cant hurt the performance of the shared server. Just because she appear to be the only one on the server, dont mean that all the throughput will be available to her. Transerspeeds of 300-600KB/s as you experiance, is not uncommon.
You could send the host a disk, and have them transfer the data to the disk(usb). That will most likely cost you an hourly fee, but it's worth it.
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