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Originally Posted by BIGTYMER
Just give them their money back and move on.. It's not worth the hassle. Refunds and chargebacks are just part doing business.
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Quote:
Originally Posted by SBJ
this! If you don't get chargebacks for your sites then you must not make that many sales.. It's just a part of the biz. If you go after every CB you will live a miserable busy life.
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It's insane how easy it is for someone to claim they were unfairly charged though. Plus, having less charge backs on my history looks better.
Quote:
Originally Posted by ExtremeBank_Adam
Why on earth would you require a member to cancel at least 7 days in advance? There are LOTS of members who think that when they cancel their membership, it will will expire right then, so they purposely wait until day 29 or 30 to cancel.
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I guess I worded it too strongly with "it has to be done". If they cancel at least a day before the next billing cycle they will avoid automatic recurring charges, it's just suggested to cancel earlier just in case any issues arise. In these instances though, they waited between 4 days and one week into the next month before cancelling and requesting a charge back.