Quote:
Originally Posted by Mikey Verotel
After we (finally) received the email this morning. (it was sent to mikey@verotel instead of mike@verotel...) our merchant support department intermediately looked at the current status and replied/solved this issue before 11am (GMT+1)
What happened was actually quite simple. At Verotel we offer the service to let our merchants choose their pay out schedule. So they can decide if they want to get paid out weekly, monthly etc.
In this particular case the schedule was set to monthly by the merchant himself which means he still has to wait a few more weeks before the pay out. Or simply log in and adjust the schedule to weekly.
I really hoped that PaulSmith would have kept you up to date like he promised in his previous post. Starting a thread about a payment company that does not pay is something we do not take lightly at Verotel and it would have been nice if he would have explained here what actually happened...
Perhaps this still comes but in the meantime we can assure that Verotel never missed a single payment since 1998. I do agree that we could have answered his email a bit faster. But next time please contact us directly as everyone here on this forum knows how to find us!
Thanks everyone for the positive feedback!!
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Hi and thanks for your response. My actions were not unreasonable and I sent two emails also to
[email protected]. I did not receive a response from them for 10 days.
I understand that you're a busy company and, as a (now former, on good terms) customer of yours, I expected a quicker response. It is not unusual for one to suspect the worst when money is owed and attempts at contacting the party are unsuccessful.
I received a comprehensive explanatory email from Mike today, explaining the situation in a slightly different way but I see no point in drawing any attention to this.
I will post again once payment is received so that everybody here can reaffirm the superlative Verotel payment record.