Quote:
Originally Posted by paulsmith
I'll keep you posted. It just seems odd that I hear nothing from them, after repeated emails, and even an email to Mike from Verotel who posts on this site too.
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After I (finally) received the email this morning (it seems it was sent to mikey@verotel instead of mike@verotel...) our merchant support department inmediately looked at the current status and replied/solved this matter before 11am (GMT+1) this morning. So far we haven't receive a reply...
The following happened:
At Verotel we offer the service to let our merchants choose their pay out schedule. It means they can decide if they want to get paid out weekly, monthly etc. It often happens that the merchant forgot about these settings and doesn't remember when he or she actually is suppose to receive their payment.
In this case the schedule was set to monthly pay outs the by merchant.
This means he still has to wait a few more weeks, or simply log in and change the schedule back to weekly pay outs.
It would have been nice if Paulsmith have kept us up to date like he promised in his previous post. Perhaps this will follow later.. But I already waited almost 12 hours to post this so I would give him some time to do so..
Starting a thread about a payment company that does not pay is something we do not take lightly in the Payment industry and is something that can seriously hurts your business.
We can assure that Verotel never missed a single payment since 1998. I do agree that we could have answered his email a bit faster. But next time please contact us directly as everyone here on this forum knows how to find us!
Thanks everyone for the positive feedback!!