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they want to make $$ as much as you do, so I doubt they would just fine you for "a bit dirty and scanned with low resolution" ID... the ID is probably bogus, otherwise they would have told you to rescan it at higher resolution... it's quite possible they do a background check to verify if it's legit or incur other costs, so they pass on the costs to you + additional $$ for the drama...
it may seem like they are picky, but if something goes wrong their multi-million business will be ruined and they likely will end up in jail, not you...
if you are 1000% sure the ID is legit, take the girl to get the ID re-issued, rescan it at high resolution and problem should be solved...
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