I love Dell!
I have personally had the Latitude X1, the Latitude D630, don't remember the model name of it but I bought the first flippable laptop with a stylus pen. Great machines, all of them! I have only good things to say about the Next Business Day repair, used it four times over the years. Call in today, next day there will be a guy knocking my door, ready to work until my computer runs smooth again.
As Head of an IT department I have also bought several hundreds of OptiPlex desktop machines, and over a three year period not have a single one of hundreds of them, accross three different countries, break down or give any hardware related issues. An impressive track record, considering the environment these machines were used in daily. I have deployed several dozens of Dell servers and all in all very happy with those too.
Notably with all of the above is that the Latitude series as well as the OptiPlex machines are all made for the corporate world. Easy to handle and great durability. Even for my own personal use, I would only ever buy these. Customer service on the business side is totally different than from what people have described here.
Dell Consumer products though, is a totally different thing. I wouldn't touch a consumer computer with a stick, even if I got paid to do it. Those tend to be pure crap, no matter the producer. Do not buy an XPS or the Inspiron, since those are consumer products. Do not buy shit from Asus and other similar companies geared towards a "home-user-market". Buy a real machine, built to work. Pay a little extra up front, but it will last forever and you will not regret it!
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The truth is not affected by the beliefs, or doubts, of the majority.
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