Quote:
Originally Posted by robwod
To take things one step further, if we went with fully managed hosting, and there's a strong likelihood we will in the future, the ONLY one I would even consider right now is Natnet -- and for one very good reason.
Every other adult host, including several mentioned in this thread, I have dealt with at some point for various clients has subjected me to junior level techs as first responders that give you the run around with stupid questions until you finally get escalated to a real tech supper person. The ONLY one that never subjected me to what seemed like inadequate junior tech support before you actually get someone that knows wtf they are doing is NatNet. At NatNet, the very first person you get is more than qualified to field the request and deal with it without needing to escalate it and ultiamtely, play ticket tag with you. Add the speed factor into getting an issue resolved, NatNet is the only choice I'd even consider these days.
Like my grandfather told me decades ago -- prices can attract the customer and convince the to give you a try. But the quality of support is what will make them loyal.
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Anyone that advertises cheap shared servers, can almost certainly be assumed to have shit support. If its a big part of their business... I avoid them at all costs.
It's those people needing a $4.95/mo server who spend their entire day asking tech support "what is a web browser" and so on and someone has to respond to each ticket. IN the meantime, you need more DB connections and the "level 1 support" tard doesn't even know what a database is because he's never had to answer anything more complicated than "what is html". To make it worse, you usually have to do battle with that fuckwit for 3 days to actually get to someone who can help.