Dear -Cookie-,
It's Alex here and I would like to address some concerns you've raised and explain the situation a bit.
This month we did implement new verification system and it was decided that all existing accounts should also go through this checkup. It was a reasonable move from what was a fairly lax registration system where a new affiliate had to submit very little information in order to get in. Unfortunately, this lack of data caused us certain problems in the past so we decided to change this approach. The whole new process is quite straightforward and requires a simple submission of personal and business info that 99.9% of other affiliate programs already inquire anyway.
Please note that whether or not the existing accounts are reactivated we do pay out the remaining balance (emails with all the instructions have been sent out to the respective affiliates).
As one can imagine this is a lengthy and complicated process so our managers are experiencing an abnormally high amount of incoming emails and it takes extra time to answer all of them. I apologize for any delays affiliates are experiencing because of this.
Anyone should feel free to contact me at
[email protected] or Skype together.partners to discuss any problems or concerns they have in regard to their accounts.
Thanks,
Alex