Quote:
Originally posted by Gel
A refund is when a customer contact a sponsor and say I want my money back.
A Chargeback is when a customer goes to their bank and says I want my money back.
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You're right for refund, for chargeback - you can make charge back, but need to explain your reasons to do that - fraud, rebilling without your agreement and etc...
Plus that chargeback is bad for both sides - customer and sponsor....