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I wish some sponsors would read this thread and get some ideas.
I probably have an account at every sponsor program in existence.
But I can only find about half of my usernames and passwords.
The number of sponsors who don't have a "forgot your password?" link is amazing. Such a stupid little thing to add that would make life so much easier.
The number of sponsors who send out update newsletters without including your username and/or password is also amazing. Yep, your new features look really cool. But I can't log in, because I can't find my frigging nonsensical username that you assigned me, and you don't have a "forgot password" link on your site, and you don't bother to include my username in the spam you just sent.
Oh well, your loss... see, the other sponsor who spammed me in the past ten minutes DID include my username, which I'm now adding to my list that I'm actually keeping these days, and in about thirty seconds I'll be logging in to their site to take a look at their promo material...
Needless to say, I think emailing inactive members with their username and password is a good idea. It's just good customer service. (And of course include an irresistable list of updates that you've done.)
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