Many years ago I was involved in making a short documentary about a local guy who was a successful chef who gave it up to start running a soup kitchen for the homeless. He was a very interesting, inspiring guy.
The movie ended up being about 20 minutes longs. I basically wanted to to show why he had decided to do this with his life then show what exactly he was doing and a little about his personal life.
I think it turned out pretty good, although when we were done there were some questions I wished I had asked and a few shots I wish we had gotten.
My advice would be to talk to a lot of people from the person's life. A person's friends, family, co-workers etc can give you a lot of insight in to who the person really is.
As far as where to start, I would say do it like you would a regular movie. Get an outline of the story you want to to tell then start coming up with ideas of the scenes/shots you will need to tell that story. Once you have a basic outline of how you want to tell his story and some ideas on what you will need to do that then start putting together lists of people you want to talk to and ideas for questions you want to ask them.
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