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Carrie · 07-15-2003, 11:51 AM

Maybe you guys need to remember back to the days when you were a surfer. Stop "understanding how things work" as a webmaster when you get into the member's area, and look at it as a surfer.

1. If it says I get A, B, and C on your tour, then when I login to the member's area, make sure I can see A, B, and C plainly. Don't make me look for it. Don't *even* lie to me and it's not there.

2. Advertise free live chat? Better give me FREE live chat then. It's okay if she's in a bra and panties and won't even show a nipple unless I go private and fork out the $$... she's still LIVE and she's still FREE. Don't make me sign up for something else or pass through HomeSexNetwork's $1 registration thing. I see that $1 registration, my first thought is "Hey, it was supposed to be FREE! WTF? What else am I gonna have to pay for here?"

3. Don't make me see the same exact thing everytime I log in. Give me something fresh and new. A picture of the day. Some little personal-type text. A thumb representing the latest picture gallery or movie that's been added. You say there's updates, *show* me that there are updates.

4. Make it easy to find the cancel button. Maybe my transmission blew this morning and I really need that $30 for the next month, but I'll join up again after this personal shit settles down. So make it easy for me to cancel, and then when shit is okay I'll come back and join. Don't make it easy for me to cancel? Well then, my only option is to call the card company...

5. Don't pre-check anything on my join page. I want to join your site, the one I just saw the tour for, not some other site that I have never seen. Treat me right. I'm your customer. Charge me what you tell me on the tour it's going to cost, and nothing more. If you establish trust with me and don't fuck me over, I'll be more likely to buy from you again.

It's simple stuff, guys.
We can't help the fucktards who purposely join and then chargeback because they've learned that Visa gives them a get-out-of-paying-free card with every purchase they make.
But we *can* keep regular Joe Schmoe surfer from charging back just by remembering what it's like to be him.

07-15-2003, 11:51 AM
Carrie Confirmed User Join Date: Apr 2002 Location: Virgin - nee Posts: 3,162	Maybe you guys need to remember back to the days when you were a surfer. Stop "understanding how things work" as a webmaster when you get into the member's area, and look at it as a surfer. 1. If it says I get A, B, and C on your tour, then when I login to the member's area, make sure I can see A, B, and C plainly. Don't make me look for it. Don't even lie to me and it's not there. 2. Advertise free live chat? Better give me FREE live chat then. It's okay if she's in a bra and panties and won't even show a nipple unless I go private and fork out the $$... she's still LIVE and she's still FREE. Don't make me sign up for something else or pass through HomeSexNetwork's $1 registration thing. I see that $1 registration, my first thought is "Hey, it was supposed to be FREE! WTF? What else am I gonna have to pay for here?" 3. Don't make me see the same exact thing everytime I log in. Give me something fresh and new. A picture of the day. Some little personal-type text. A thumb representing the latest picture gallery or movie that's been added. You say there's updates, show me that there are updates. 4. Make it easy to find the cancel button. Maybe my transmission blew this morning and I really need that $30 for the next month, but I'll join up again after this personal shit settles down. So make it easy for me to cancel, and then when shit is okay I'll come back and join. Don't make it easy for me to cancel? Well then, my only option is to call the card company... 5. Don't pre-check anything on my join page. I want to join your site, the one I just saw the tour for, not some other site that I have never seen. Treat me right. I'm your customer. Charge me what you tell me on the tour it's going to cost, and nothing more. If you establish trust with me and don't fuck me over, I'll be more likely to buy from you again. It's simple stuff, guys. We can't help the fucktards who purposely join and then chargeback because they've learned that Visa gives them a get-out-of-paying-free card with every purchase they make. But we can keep regular Joe Schmoe surfer from charging back just by remembering what it's like to be him.