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yeah and on top of that they dont seem to have helpful tools to solve issues inmediatly, for example if a client with a situation like mine had a delay this could be easily fixed if the CS rep would have had access to the wire transfer confirmation code, when you have a tracking number you just give it to your local bank and they can track it for you, and they told me they had no access to that, and i dont even want to talk about the card i applied for last year and its still on "pending"
but well i still have to be grateful with them, they have been paying on time all this time, it sucks to be clueless about this kind of situation and having to wait long queues and days for basic answers
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