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I didn't have an issue loading my account or buying ads. Looks like they'll sort this out for you. I'm going to start buying with them again soon so I wanted to click this thread. I'd recommend doing a little leg work before calling them out in a forum. Call them on the phone. ICQ, Skype, or simply post saying you need a contact. Just my two cents. Good luck sweetie!
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Chase
Skype|Telegram: Chaseyrita
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