Quote:
Originally Posted by RuthB
It is important for you to note however, that Paxums privacy policy, and our stance on client confidentiality, is non-negotiable. We will not violate our agreements with our customers. As a result, we do not generally provide follow-up/updates to those who file fraudulent reports. However, we do inform affected clients of any payment reversals that occur as a result of proven TOS violations.
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However it is still, impossible for us to verify if an account has been terminated by other means. Tell me, do you actually have a risk management team ?
Your company is unique amongst every other payment processing entity we deal with in not providing us a way of determining whether an account had been dealt with or not, which to my mind leaves a lot of wriggle room for Paxum to simply do nothing.
As I said in the other thread, don't take this personally, but when it comes to risk management your company are amateurs. You have left issues open for up to two years without resolving them - despite promises otherwise.
I'd suggest reviewing your policies and perhaps putting us in touch directly via email with your risk management team - otherwise the only alternative left to us is to start raising these issues with relevant regulators.
We want to work with you, not against you - but seriously you need risk management procedures and a team separate from sales to deal with such issues.
It would be a shame to see Paxum become another Liberty Reserve or Perfect Money.