Quote:
Originally Posted by AdultKing
You'd think with all these promos and initiatives you and your colleagues would have the ability to respond to issues that weren't directly related to promoting yourselves.
I emailed you many days ago about a pirate site (File Locker Reseller) accepting Paxum payments - which it apparently still does - have had no feedback as to the outcome.
I posted in this thread yesterday afternoon, was questioned for my position, then emailed Chris who promised me a follow up email and what do you know, more than a day has passed now since my original email and the promise of "I'll email you tomorrow" has become 'perhaps sometimes in the future when we get around to it'
https://gfy.com/showthread.php?t=1149116
Issues I have raised almost two years ago have not been resolved.
You may think it's unfair to raise these issues in this thread, but if your company did a better job of risk management then I wouldn't need to. |
Hi Robert,
We very much appreciate the communications from you and Copy Control and everyone else who informs us of potential fraudulent activity within our system. We always respond to confirm receipt of the information, and we always investigate.
If you would rather not submit such information to me directly due to a concern of conflict (as mentioned in the thread post you reference), you are more than welcome to submit the information via the Paxum Message Center inside your Paxum account.
With regards to your comment about the "fairness" of you posting in this thread about this matter, the beauty of GFY is that you have the freedom to post whatever you want (within forum guidelines) in whichever thread you wish. It is not my place to tell you what and where to post, that is for you to determine for yourself.
It is important for you to note however, that Paxums privacy policy, and our stance on client confidentiality, is non-negotiable. We will not violate our agreements with our customers. As a result, we do not generally provide follow-up/updates to those who file fraudulent reports. However, we do inform affected clients of any payment reversals that occur as a result of proven TOS violations.
Thank you,
Ruth Blair