Originally Posted by AdultKing

An account that I reported over a year ago still appears to be active.

You may take the matters seriously but you do not communicate your actions very well, if at all and even when I report a site that is using Paxum to accept payments it is put back on us to tell you the account holders account address as you appear not to have the resources to perform your own investigations.

Secondly, it should not be the role of a sales person to handle risk management issues - it's a conflict of roles - you may not like that fact but there is very good reason that established payment services have completely separate risk management teams and why they deal with us independently of the sales force of the organisation.

Furthermore, Paxum has undertaken to resolve particular issues relating to the way it's systems operate, yet two years after such undertaking this has still not been done. I won't go into public details however am happy to refer back to the undertakings in private communication.

In short you need a properly experienced risk manager who can directly deal with organisations such as ours who is (a) not associated with sales thereby avoiding perceptions of conflict and (b) is able to resolve issues with adequate response timeframes and notify us of outcomes.

Edit: Please don't take this as criticism of Ruth. Ruth is lovely but she is not the person we should be dealing with for these matters.