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He has completely flaked out.
I have several licenses for a lot of his software. But his support is non-existent to the point I've started to move stuff to custom solutions. Simply put, he cannot be relied on. Heck, I've been waiting for a domain name change on one license for more than 6 months.
Unfortunately, you should just give up trying to get support from him... you won't get it.
Having said that, if you post the problems you are having, someone here may be able to assist you.
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NSFW
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