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Ugh I've had a few terrible experiences with groomers. One mowed right over my dog's dew claws like she didn't know they were there. All were scratched up and a little bloody.
Another one yelled at the dogs while I was still there.
My best advice is to hang around for twenty minutes and watch how the operation works. How they treat the other animals. How stressed the other animals look as they arrive and leave.
Hope that helps!
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