07-12-2003, 12:10 AM
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Confirmed User
Industry Role:
Join Date: Feb 2002
Location: California
Posts: 7,444
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Quote:
Originally posted by Quentin
I'd like to clarify a few things on the TopBucks accounts that have recently been closed due to high chargeback ratios:
First and foremost, this certainly isn't something that we wanted to do; with the reduction of Visa's chargeback thresold, we felt that closing a small percentage of accounts with unusually high chargeback rates was called for.
Only accounts with chargeback rates in excess of 5% have been closed, along with some accounts that had a high degree of refunds/credits. A very small number of accounts have been closed, and only ones that have had a high degree of chargebacks/credits over the entire history of the account.
I'd also like to say that I'm happy to review individual cases with the webmasters affected, and see if there's something we can work out.
Soul_Rebel, if your account had fewer than 100 transactions (the chargeback rate is based on a percentage of all transactions, including rebills, not just initial sales), then it should not have been closed. Please send me your account number and I will review the numbers - [email protected]
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How many of my 65 sales were chargebacks? |
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