Quote:
Originally posted by iBill Communications
iBill Clients:
As you know, we are part of a public company, which gives our clients access to audited financial information that allows you to understand our financial stability. We have a market cap of more than $200MM, and this provides a certain level of financial strength that many other billing providers cannot match. The recent action by one of our competitors might suggest they need more drastic methods of attracting customers.
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I have to agree they have a point there.
I listened to Intercept's (the parent company of IBill) conference call with Wall St. analysts to try to get a feel for where they stood on the adult business which, actually seems to be a pretty small portion of all of the things that Intercept does.
The analysts really grilled them hard on the adult biz and the chargeback problem. On the one hand, it seemed like Intercept was trying to distance themselves from the adult biz. On the other hand, they did say they would continue to take adult merchant business.
I mention this because my impression is that Intercept has conflicting issues about Ibill. As a public company, they really seemed uncomfortable answering questions about the adult biz, which is always tough problem when you're dealing with Wall St.
They also said they had laid off several IBill employees, which is probably why people have been experiencing customer service issues.
I only mention this as a possible explanation about some of the problems that people have experienced with IBill.
I think you're dealing with a company that's not sure whether or not they want to be in the adult biz.