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Could it be something simple like a broken cable or dirt in the connection? When I had this problem about a year ago, Videotron came around and swapped the cable that connected my house to the pole and this solved the problem.
Your cable company may also be able to see the connection drop. They can see your IP address and when your model is on and connected (which presumably is all the time). If you lose your connection, call them right away and find out what they can see on their end.
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