http://www.va.gov/oig/pubs/VAOIG-14-02603-178.pdf

Read the report -- by page 9 it became apparent to me that the electronic wating list entry procedure was fucked up ...

Quote:

In March 2014, instead of printing the screenshot paper printouts to Data Management services, another HAS em ployee received the printouts and created a Portable Document Format (PDF) of the compiled screenshots each day and electronically forwarded the PDF to the responsible Outpatient services personnel. We obtained PDF screen prints from March 24 through April 25, 2014, and identifie d about 400 veterans who were waiting for an appointment and were not on the EWL. According to a HAS employee, these veterans were subsequently added to the EWL during our on-site review. For example, a veteran emailed the OIG Hotline on May 14, 2014, and said he enrolled at Phoenix HCS on April 3, 2014. At that time, he was told by Phoenix HCS staff he was going to be put on the EWL. He called the medical facility again in May to check on his status and HAS staff told him they placed him on the EWL on May 6, 2014, and suggested it would be another 3-4 months before he would be seen. This veteran was one of the 400 names we found in the PDF screenshot paper prin touts. This veteran?s wait time was unaccounted for during this 1-month period from April to May 2014.

Government clerks at their worst, but this is news?


If you take the time to read the report (which you probably won't -- drama, rhetoric and Obama bashing is more fun) it will become apparent to you that the appointment clerks did what they did to receive better efficiency ratings and salary increases;

Quote:

The Phoenix HCS leadership understated the time new patients waited for their primary care appointment listed in their FY 2013 performance appraisal accomplishments, which is one of the fact ors considered for awards and salary increases.

Quote:

Eric K. Shinseki resigned as secretary of veterans affairs Friday, apologizing for a scandal in which employees throughout the VA?s massive hospital system conspired to hide months-long wait times that veterans faced when seeking care. http://www.washingtonpost.com/politi...637_story.html

Obama appointed the bum and Obama fired the bum (resignation is government speak for getting canned) -- that part is Obama's fault -- hiring a bad manager. The transparent bit is well ...: Very transparent -- we all know that was bullshit or did you drink the kool-aid?

Those clerks should get North Korean justice and set an example -- if anyone died it is by their hand and deed.

Epilogue: The contact clerks emailed the aggregated PDF reports to the appointment entry clerks and those clerks fudged the dates to get a raise or deleted the reports as not filed to reduce the waiting time so they would make bank with incentive bonuses. Bad management but fatal management when running a healthcare system.