We had been on hold 40mins on Fri when moniker rep picked up. Started to tell him the latest issue,, he says "oh yeah that is wrong.." then we get disconnected.
We call back 40+ minutes on hold tell that guy we got disconnected, he tells us about the bad thunderstorms they are having in the area...ok, so tell him the issues, get disconnected.
re: the automatic log out feature... we had a rep tell us last week it was because we weren't using the new username they assigned us to login. You know the new username that they in no way notified us about...
