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Old 05-23-2014, 01:08 PM  
AmeliaG
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Join Date: Jan 2003
Location: Los Angeles
Posts: 10,541
Quote:
Originally Posted by Stephen View Post
I don't think many people know that some chains already have this in place, where you order your meal at the drive thru in California, but the order taker isn't in that restaurant, he or she is in India at a call center...

The display screens at some ordering stations show your order as you're placing it (no pickles, etc.) so you can immediately see if it's accurate, ending many translation issues.
I know you guys at XBiz follow business news across the board and not just the sliver which is adult.

I find the autotune thingies they put on those lines and tech support ones to be kinda creepy. They don't quite make Indian tech support sound MidWestern, but it has an uncanny valley aspect. I'd personally prefer something like an Eat24 app to a human order taker I have to speak with, in person or an ocean away. I'm not the core demo though.
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