Quote:
Originally Posted by lagcam
It is easy to criticize, especially when you have no dog in the fight, and just like to play to the mob, but as a Zombaio merchant, I actually found that email to be pretty sincere sounding and moderately re-assuring.
I am not crazy about the 20 days, but I would rather have a 20 day settlement that always arrived on time than a 10 day settlement that arrived after 30 or 40. Of course, time will tell if they can deliver on that, but basing your model on what you think you can deliver rather than what you think people want is a start.
That revised pricing and settlement model where you choose between better rates or quicker payment is very interesting, and maybe a little cruel come to think of it!
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For me its very close to too little to late, I have re-bills with them and they're currently my backup backup processor for basically every site except 1. I'm annoyed with them but i don't hate them I guess.
I believe what they said in the email it lines up basically with everything I've been hearing from people who supposedly talked to Tomas weeks ago, and I've also over the past couple weeks seen a decent number of my payouts come BUT this is an email that a business that has its shit together would have sent out 6 to 8 weeks ago. Instead of the BS they were spewing for over a month about all the missing payments.
I don't mind the 20 day settlement, don't mind price changes, I'm perfectly capable of looking at the options of the different services available and making a choice but Zombaio has gotten to the point where even if they mean well and are sincere (which I sorta think they are) I question if they are competent. And being unable to pay because of bad business decisions, is honestly for anyone expecting payouts is just as bad as a company being unable to pay because they stole money. Either way the end result is me not getting paid or not getting paid on time.
I feel better about them that I did a month ago, BUT they still have a ways to go before I'd recommend them or use them as a primary biller.