Quote:
Originally Posted by AaronM
Yesterday I called 8 pressure washing companies in Las Vegas around 2pm. The first 7 didn't answer the phone. The 8th one got my business because they did.
Any mainstream business who doesn't answer their phone during regular business hours will never get my business.
|
I think this topic has taken a shift in direction.
The OP was discussing a message he left in a business to business situation and how he thinks the person that hasn't returned the call is ruining his own business by not accepting the call or offer.
That, B2B, situation is entirely different than a retail or business to customer (customer to business) situation.
Yes, if it is a customer or potential customer calling and leaving a message they should be called back in a reasonable time frame. The same goes for if a potential customer sends email, or completes an online form to get service or an estimate.
But, that (retail customer service) is entirely different than the boss of a company being told he must listen to every unsolicited business call, phone pitch, phone spammer, phone salesman, robo caller, etc.