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Old 04-30-2014, 10:37 AM  
RuthB
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Join Date: May 2005
Location: Vancouver, Canada
Posts: 7,247
Quote:
Originally Posted by TurboAngel View Post
I have been trying to get a card for the last month but they keep rejecting everything I send in for my address verification. I give up.
The problem we keep experiencing is the quality of the documents you submit.

Every submitted document should be high quality, full size, full color, uncropped and borders clearly visible. Unfortunately the quality of your submissions is blurry and so our verification crew cannot complete verification as the information is not clear.

As mentioned via email, if you have electronic documents for proof of address, we can accept those. Alternatively please take a SCAN of your proof of address rather than a photo, and the quality should be improved.
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