Quote:
Originally Posted by absix
This situation was handled pretty bad. The email blast should have been sent an hour after you found out what is going on. Not 12 hours later.
Most of us have secondary billers and if we were notified properly this could have minimized the damage for us.
First time I am truly disappointed from Netbilling.
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Let's be fair, Netbilling wasn't down, it just wasn't reachable for most of us. This was basically an ISP outage and I don't think most ISP customer feel they need to email all their customers everytime their ISP has an issue - The same reason Wal-Mart isn't likely to notify you of roadwork or traffic accidents that may affect your ability to shop at their stores. (not a perfect analogy, but similar logic)
Edit: Also, if we couldn't reach them, how are they supposed to reach us? The same issue keeping us out of our admins most likely kept them out unless they were onsite at the datacenter or something.
I doubt Mitch has all our emails in his phone and is able to thumb type notices to us individually. I'm just glad it's over.