Quote:
Originally Posted by DWB
Why not let them cancel with ease if they want to? No reason to try to fuck them over once they decide to leave your site. Offer them a cancel discount. If they don't accept that, let them leave and mail them offers later. They will bite again eventually, so long as you didn't make their experience a bad one.
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I may be in the minority, but I agree with this. Better a cancellation from an unhappy member than a chargeback. Sites that make you jump through unnecessary hoops to cancel may squeeze a few extra dollars in the short term but when those people do finally manage to cancel, you can bet your ass they won't be back.... ever.