Quote:
Originally Posted by edgeprod
Fuck it, I'm done with them. The tech just called me out in a ticket for posting this.
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It's unreal right?
They completely let that company go and now the idiots are running the asylum.
I've had similar experiences as you and they seemed to get more and more frequent. The very last was stats tracking software for media buys running the server out of memory, not connecting to the DB and hanging etc.
With all traffic buys running through a link that is dead each time and buying a substantial amount of traffic... it means every millisecond that link doesn't work or tracking is slow, that bought traffic is lost. I literally went back and forth with them for probably 3 weeks with it. "hey, this is what is happening... please take a look".... and for weeks "fixed it" was all that came back. If it wasn't "fixed it", it would be some stupid response that had little to do with whats happening, including quite a few... "i just checked and don't see anything". I kept explaining the problem and all i got back was random bullshit answers like "search engines are really hitting the server hard" or other completely unrelated things that had nothing to do with this script not connecting to the DB, using all the RAM etc.
Then in 1hr, same issues.
It got so absurd that i had no choice but to contact NatNet and move everything. I had used them in the past and was again stunned at the service, at how fast they answered tickets, at how fast they fixed anything and how completely polite they were. Even when i said something dumb, omitted information i should have provided in the ticket or was just flat out wrong about what I thought was going on, the response was always immediate, issues instantly fixed and they are nothing but "yes sir, no sir, thank you sir" etc.