Quote:
Originally Posted by Jel
moniker: days before any response, and days in between
bitstamp 3 days for a response, who knows when the follow up will be
so crak aren't the worst by any means, this is 70% rant at the end of one fuck of an unproductive day, and 30% hope that the powers that be there will look into what is obviously a flawed system - I'm guessing completely that a response to an ongoing ticket just gets put right at the back of all other tickets, so that when ticket submitter A is online and ready to go back and forth 5 or 6 times within 30 minutes and get the ticket resolved/closed, everyone with a ticket has to wait hours and hours because their correspondence is in a queue that doesn't prioritise.
Mostly just a rant, but yeah, it fucking sucks lol
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Hey Jel, thanks for bringing this to my attention. Our support ticket volume has grown significantly in the last months and we must adjust our processes consequently. We're looking to implement a live chat service to CrakRevenue in the next weeks, hopefully this will be a part of the solution. Meanwhile i'll check with the support team to put in place a dedicated queue for tickets awaiting answers, thanks again for pointing this out!
Please feel free to get in touch with me directly if there's anything.
Cheers