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Side note: I absolute hate AT&T due to a poor experience.
I cancelled AT&T about 6 years ago for a Comcast phone/internet/tv package.
One month later AT&T sends me a new bill as if the cancellation didn't happen. I call and wait 3 HOURS on hold to speak to someone. Then 1 month later it happens yet again and I also had to wait HOURS on hold. Not sure if the customer support department just happened to be short staffed or if this is the norm, but the wait times were insane.
After the 2nd call it finally got cancelled correct. But I shouldn't have to call 3 times (first to cancel and then 2 call backs) with hours of wait time.
It seems like ALL big corps have shitty ass customer support once they get to a certain size.
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