Quote:
Originally Posted by Yanks_Todd
But...they all want the option of interactivity. To say that the customer doesn't want a possible channel to the seller flies in the face of decades of research on and offline.
By non intrusive, yes, but give the customer the option.
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Exactly give options
Email
Web forum
Rating system
Content comment section
Website inbox
Accessible thru social networks.
Give them the options to reach you in a way that works for them