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SwirlsGirl,
Verotel is asking you for proof that you are who you say you are. They are not punishing you, they are protecting you. Asking for proof of identity from you such as your birth certificate, utility bill etc is a sign that Verotel cares about you and all of their customers.
The are also protecting you and all of their other customers by making sure they play by the rules set forth by Mastercard and Visa.
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