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Sara, I get it. My point was that if you are declining their option to continue -- and it sounds like you are -- you are likely going to have to wait for the reserve period they have set in place before you receive any further monies owed.
I can't speak for them, of course, but it sounds to me like your options are simply to comply with their requirements, or terminate your agreement effective immediately (which means existing members cannot rebill through them) and then your money will be paid out after the reserve period has ended.
I don't think you'll see any payouts prior to the reserve period's end date, effective from date you terminate your billing agreement formally.
Good luck nonetheless.
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NSFW
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