2013-10-16 00:07:37 Card Yearly Maintenance
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2013-11-12 11:08:22
Paxum support request:
Can you confirm that a replacement card has been despatched?
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2013-11-12 17:56:28
Dear Mr. XXXXXXXXXXXXXXX,
A replacement card was indeed issued for you and is now being processed.
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2013-11-12 17:59:58
Dear Mr. XXXXXXXXXXXXXXX,,
The reply above was incomplete and we apologize for this. Once the card is processed, it will be sent to printing and then shipped; it should reach your location within 2 weeks from the date it was shipped on.
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2013-11-13 04:02:00
Can you tell me when the card was/will be shipped?
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2013-11-13 06:07:07
Dear Mr. XXXXXXXXXXXXXXX,
Once the card request will be processed by the bank the status in your Paxum Account will be updated accordingly.
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2013-11-18 09:54:53
Dear Mr. XXXXXXXXXXXXXXX,
Your Paxum MasterCard request was rejected by the bank because, due to the their new regulation, only the Drivers License is not sufficient for the card request to be processed.
Considering this situation, for your card request to be processed you must submit one more primary identity document, such as:
- National ID;
- International Passport.
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2013-11-19 10:36:44
Dear Mr. XXXXXXXXXXXXXXX,
Thank you for submitting the required documentation. It has been reviewed and validated.
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2013-12-03 03:58:06
Can you give me an ETA for my replacement card?
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2013-12-03 16:38:14
Dear Mr. XXXXXXXXXXXXXXX,
Your Paxum MasterCard will be shipped very soon. If this does not happen by the beginning of next week, reopen this ticket, notify us and we will contact the bank for more information.
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2013-12-06 03:04:35
What exactly does "Submitted" - (This process can take up to 25 business days) Submitted on 2013-12-05" mean?
Considering the delay and severe disruption this is causing can you please escalate the process, place my card on priority batch and send the card express shipping.
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eMail to Chris@paxum 06/12/2013
Hi Chris,
Is this email still open? I bet your inundated with angry people waiting for cards?
I'm here to join the list!
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2013-12-06 21:14:54
Dear Mr. XXXXXXXXXXXXXXX,
Your inquiry is being reviewed and as soon as an answer is available, you will be notified in this ticket.
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2013-12-08 04:48:44
Dear Mr. XXXXXXXXXXXXXXX,
We were informed by the bank that there was a problem with processing your card and that they will process it as soon as possible.
Although we cannot send the card through express shipping, since there was a big delay in processing it, we decided to return the yearly maintenance fee to your account, as a compensation for the created situation.
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2013-12-10 04:40:36
Can you give me an ETA of when I'm likely to receive my card - this situation is causing considerable hardship and inconvenience.
The return of my yearly card charge goes no way to make up for your failures.
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eMail to Chris@paxum 10/12/2013
Hi Chris,
I'd be grateful if you'd reply to my emails.
I need to know when I will be receiving my card - the situation is getting desperate.
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Sent Ruth a Skype contact request - no reply
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2013-12-10 16:37:48
Dear Mr. XXXXXXXXXXXXXXX,
We do not have an estimated time for when the card will be shipped, however, the status will be updated as soon as it has been resolved.
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eMail to Chris & Ruth@paxum 11/12/2013
Hi Chris, Ruth
I'd be grateful if you'd reply to my emails.
I need to know when I will be receiving my card - the situation is getting desperate.
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11/12/2013 16:48, Chris Paxum wrote:
> Your card will ship by the end of the week.
>
> Chris
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eMail to Chris@paxum 11/12/2013
Hi Chris, thanks for your reply.
Can you give me a rough estimate for how long "shipping" takes? I have pressing need for some sort of timeframe.
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eMailed Chris & Ruth@paxum 14/12/2013
Hi Chris,
Can you give me an update? The site is still saying "Printing".
I really need to know when I'm getting my card.
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Two months for a replacement card and still nothing in sight. One month with no way to withdraw funds from an ATM. Support, as you can see, has been exemplary in it's failure.
To all those out there with a Paxum account with Drivers Licence ID - update your ID well before your card replacement date.
Well, it's the end of the week and the message on the site still says "Printing". I guess the grandchildren will have to go without their Christmas presents this year.
Happy Christmas to all! frosty