Quote:
Originally Posted by evy97
I wanted to withdraw money to my external credit card a week ago. But they without reason and notice refunded the money to my paxum account. Does anyone have a similar problem? I don't really use them, so far, only once. Couple of months ago, I withdrew some cash for the same credit card with no problems.  |
Hi evy97,
Please check the Message Center of your Paxum account for a ticket relating to this situation. There should be a message there for you that offers you a free wire withdrawal in place of the external credit card withdrawal you previously requested.
We have encountered some issues with the 3rd party provider we use for External Credit Card Withdrawal and as we do not have an ETA for resolution we don't want our customers to be without their funds. Therefore we have cancelled and refunded all pending External Credit Card Withdrawals and we have offered all affected customers free wire withdrawals to avoid any further delays.
If you do not have a ticket from us regarding this situation, please contact me with your account Username and I'll be happy to look into it.
We apologize for the inconvenience.
Thanks,
Ruth
[email protected]