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Want some advice? THROW IT AWAY. We had rackshack for a while, we had major problems with their facility and support. I've had many many hosts in the eight years VirtuCon has in operation, and I can tell you that Rackshack is THE WORST provider we have ever had.
I moved to Webair about a month ago. Smooth sailing.
If your connectivity is important to you, GET OUT. If it's not, you may not really be in business after all. Rackshack's poor performance has cost us many thousands of dollars. Their additude towards you the customer is substandard. If you want to continue with them, good luck. Otherwise, throw a dart and pick any other provider, you can't do worse.
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