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Bec · 10-28-2013, 10:17 PM

I'm seeing a drop in renewals and wondering: Have you, do you, or don't you bother to email members that don't renew?

If so, do you ask why they didn't renew and invite them to email you back, or do you have any sort of anonymous poll page online to send them to where they can check off some items and a comment box?

Do you offer a discount to come back to the site? If so .... Is this proving profitable? And is that set up with a link to a special signup page that gives them access for whatever offer you made to them?

If you did email ex-members at one time, then stopped, why did you stop?

Would appreciate any other feedback on membership retention that any of you care to share.

10-28-2013, 10:17 PM
Bec Confirmed User Join Date: Jul 2004 Location: Ohio Posts: 293	Do You Email Members That Don't Renew? I'm seeing a drop in renewals and wondering: Have you, do you, or don't you bother to email members that don't renew? If so, do you ask why they didn't renew and invite them to email you back, or do you have any sort of anonymous poll page online to send them to where they can check off some items and a comment box? Do you offer a discount to come back to the site? If so .... Is this proving profitable? And is that set up with a link to a special signup page that gives them access for whatever offer you made to them? If you did email ex-members at one time, then stopped, why did you stop? Would appreciate any other feedback on membership retention that any of you care to share.