It was not down, but frozen, which means i could not edit or move the site at that point + whoisguard subscription was removed either and all whois info replaced by namecheap info including contact/mail address etc. Basicly if they would not lift the "freeze" i could loose the domain whenever i needed to renew and could'nt..
It's still strange, why the hell are you playing with an important domain of mine?
What i understand from their reply is that anytime when "John" logs into his account, anyone else with an account that goes by username "John1" gets his account frozen ?
"Thank you for your email. Additional lock was put on your domain name as a preventive measure from our side. We've noticed a suspicious activity on an account with username similar to yours and locked the domain name for security reasons."
Why would you freeze MY DOMAIN? Because somebody with a similar account name has some suspicious activity going on? What does that have to do with MY account and MY domain ?