eMonk

I needed some cheques reissued because they had expired. Contacted support and they said a stop payment fee of $20 for each cheque would be required or to send the physical cheques back to them to reconcile them and resend them out next billing cycle. A month later nothing in the mail so I contacted them again. Now I'm doing email tag with them. They just need reissue and send back. Anyone else experienced this? Is this how we do business now?