I've said it before and I'll have to say it again I guess;
Paxum is not a bank.
Paxum provides 24/7 customer support via toll free telephone and our support ticket system.
Here's a friendly tip to make the most of our support system:
Before you call our toll free support line, particularly if your query involves any sensitive account data, it is strongly recommended that you FIRST open a ticket in the Message Center of your account.
While our customer support staff are happy to assist you via the telephone, sensitive data and personal account information will NEVER be shared on any telephone call made to our support department. This rule is in place for security purposes and is for our clients protection.
If you have already opened a Message Center Support Ticket with us and THEN you call us, you can ask our support department to look at your ticket and provide you with a prompt response. Our customer support department will then have the ability to assist you via your already submitted support ticket (make sure you have your ticket number handy when you call) to resolve the situation as quickly as possible.
I hope our clients can understand that we do not share private and confidential information over the phone since we cannot confirm the veracity of the person we are speaking with.
Thanks,
Ruth
