Quote:
Originally Posted by epitome
That's great!
Just a heads up... if you're going to use infinite scroll then you cannot have a footer in your site.
Edit: Also, I am not too sure if surfers know what "sponsor content" is.
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I do both mainstream and adult. The chart was an amex chargeback reversal from last week from mainstream sites. Judo is not on my adult merchant account yet though it is active and setting it all up now.
What is interesting is I have responded to them before, many times, and it did not go in my favor. The cases in screenshot customer claimed
1: Did not recognize charge
2: Customer claimed to cancel
Now I used to just respond saying, customer signed up on so and so date, IP and email this, and we received no request for cancellation. Then it would come back again saying, customer still claims they canceled.
#1 case was easy: Customer called to cancel and was canceled, with email confirmation sent to him regarding cancel. 5 months later he tried to get his money back. I faxed the copy of the email cancellation confirmation... case closed.
#2 case is what I usually lost. Now I mention all cancellations are documented and an email generated. Whether phone call cancellation or email cancellation. It is possible we missed request and please ask customer to provide documentation of email request to cancel, or the cancellation email confirmation sent by us, or a phone log showing call to our number and we are more then happy to refund the charges from date of cancellation due to our errors.
Of course, customer have no records and the case was closed.
Now one thing though all of this is not as simple as it seems. Both mainstream and adult the gateway is handling Visa and Mastercard *INQUIRIES*. Then they are charging for each of those *inquiries*, so depending on what you have worked out... it may not even be a good idea to try and reverse them. Unless of course you need to keep your chargeback ratio lower.
None of this is possible going through a third party though. Yes, they will refund in a nano second. They must do it.
I've been dabbling in direct processing for 3 years now. The more I learn, the more I tell myself why go through all these outside services to simply collect some cash?
If I want to charge subscriptions to sites, do I really need a gateway like authorize.net to handle all of that? I'm just collecting cards, storing securely, passing to bank for approval, and then if recurring, handling that as well.
That is what i'm working on now... it's not for everyone and may seem complicated. I'm not sure, time will tell. But, my point is, lots of options out there.
I got the status alert email and was like shit, more chargebacks.
Logged in and realized they were all closed cases in my favor!
