Quote:
Originally Posted by suesheboy
had issues with one of my computers IOLO "advanced support" claimed they could fix it and if not I would be refunded.
Weeks later, many programs broken and numerous problems later the original problem exists with a host of new ones.
When trying to get a refund they first beg you they can fix it, more days lost, nothing fixed. Now they just hang up when asking for a refund.
Got Amex on the phone and while doing so called IOLO, Amex heard the treatment as they hung up on me again. Problem solved.
I never would buy anything I can't put on a real card that backs me up.
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I've been saying this for years. if a company won't take Amex, I walk away because there is a good reason why.
Amex ALWAYS has your side as the consumer, and I've even had an instance where they refunded me and allowed the merchant to keep the funds.
Anytime I have to deal with companies like that, I give them a hard deadline and tell them I'll contact my credit card provider and issue a dispute... they quickly listen and help