07-03-2003, 12:57 PM
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Fuck Checks, CASH only!
Join Date: May 2002
Location: New York City
Posts: 19,422
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Quote:
Originally posted by CarolCox
Our historic chargeback ratio is 0.51%. We have never had a month in over 7years of processing where our chargeback ratio hit 1%
The main reason, I believe, is good customer service. We have e-mail, Instant Messaging, and a customer support 1-800 number that people can call with comments, complaints or cancellations.
We also never promise what we don't have, and back up the front-end sales pitches with members areas with substance.
By putting a little effort into your site, and your support, it's easy to maintain a CB ratio of under 1%
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exactly
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