GoFuckYourself.com - Adult Webmaster Forum - View Single Post - JuicyAds client attempts to extort $50k for mis-labeled images

tigermtb · 08-29-2013, 04:21 PM

So here's the story;

Advertisers sometimes mis-label their ads in our network (nude, non-nude, general, etc). We fully review every image that is uploaded, and switch ratings to ensure that the images are labeled correctly. Every once in awhile something will slip through, and by no means is our network perfect. If reported, we simply change the rating or remove the images to resolve the issue.

So, we have a client that is pretty upset (and I understand why) and we did our best to resolve the issue. It was then found that he was running an auto-refresh on his website (impressions fraud on our ads and TOS violation) and we requested he stop otherwise face suspension.

And here's what happened, note the time stamps:

Client [Aug 29, 2013 at 4:53 PM]:
"As I am sure that you have been made aware, your network was showing nude ads on a non nude request.
I have recorded screenshots, not only of the infraction, but of your service rep acknowledging seeing them.
How can we resolve this?"

JuicyAds [Aug 29, 2013 at 5:03 PM]:
"This is actually already being resolved.
Apparently an advertiser labeled some nude images as non nude, so we are in the process now of removing those images from his campaigns, which will clear then out of the network, and no longer appear on non nude ads.
I sincerely appreciate you bringing this to our attention!"

Client [Aug 29, 2013 at 5:28 PM]:
"That's wonderful and all, but what is going to prevent this from happening in the future? Your publishers have expectations from your network, you have let us down.

Your network obviously is in no way able to prevent this type of thing from happening. You are accountable to your publishers to ensure that this type of thing does not occur, but yet it has been.

I'm sure that others will be interested in this occurrence, and many will withdrawal from your network upon publication of it. I can't be the only one affected by this.

I'm wondering what kind of compensation JUICYADS is willing to offer me for this occurrence. It was your networks failure to comply with the request of a publisher for non nude ads, however nude ads were displayed and recorded, and acknowledged by one of your own employees.
I await your response."

Client: [Aug 29, 2013 at 5:59 PM]
Are you going to respond to this?

Client: [Aug 29, 2013 at 6:18 PM]
"Since your ad network did not actively provide the necessary protection to me or your publishers, I am asking for $50,000USD in compensation for your networks inadequacy. I feel that this is a fair amount. It will prevent your network from being involved in a court battle, It will save both of us much time, money and press. I am willing to devote my time and effort into this. I have all screenshots of the ads that your network deemed "NON NUDE" and screenshots of your employees acknowledgement of your inadequacy to provide what you promised to your publishers.
Please get back to me."

Client: [Aug 29, 2013 6:24 PM]
"I am open to offers to settle this out of court and out of the public eye. Please respond."

===

Several years ago, we didn't do internal review and relied on Advertisers to label correctly. After complaints, we added several layers of review.

Today, JuicyAds staff reviews all images and banners to ensure they are acceptable, labeled properly, and we follow up with any reports that something is awry and simply make it right. We have various image blacklists, and strive for the majority of issues to be caught internally. I'd love perfection, but humans make mistakes.

Regardless, this is my public apology to this client and any others we may have let down by not being 100% perfect in our efforts to review and correct mistakes made by our advertisers regarding image ratings.

This client appears to still be running our ads on his website, but is demanding $50,000 in payment to keep this issue "out of court and the public eye."

What do you think we should do? Vote above.

08-29-2013, 04:21 PM
tigermtb Confirmed User Join Date: Nov 2003 Location: Canada Posts: 1,062	JuicyAds client attempts to extort $50k for mis-labeled images So here's the story; Advertisers sometimes mis-label their ads in our network (nude, non-nude, general, etc). We fully review every image that is uploaded, and switch ratings to ensure that the images are labeled correctly. Every once in awhile something will slip through, and by no means is our network perfect. If reported, we simply change the rating or remove the images to resolve the issue. So, we have a client that is pretty upset (and I understand why) and we did our best to resolve the issue. It was then found that he was running an auto-refresh on his website (impressions fraud on our ads and TOS violation) and we requested he stop otherwise face suspension. And here's what happened, note the time stamps: Client [Aug 29, 2013 at 4:53 PM]: "As I am sure that you have been made aware, your network was showing nude ads on a non nude request. I have recorded screenshots, not only of the infraction, but of your service rep acknowledging seeing them. How can we resolve this?" JuicyAds [Aug 29, 2013 at 5:03 PM]: "This is actually already being resolved. Apparently an advertiser labeled some nude images as non nude, so we are in the process now of removing those images from his campaigns, which will clear then out of the network, and no longer appear on non nude ads. I sincerely appreciate you bringing this to our attention!" Client [Aug 29, 2013 at 5:28 PM]: "That's wonderful and all, but what is going to prevent this from happening in the future? Your publishers have expectations from your network, you have let us down. Your network obviously is in no way able to prevent this type of thing from happening. You are accountable to your publishers to ensure that this type of thing does not occur, but yet it has been. I'm sure that others will be interested in this occurrence, and many will withdrawal from your network upon publication of it. I can't be the only one affected by this. I'm wondering what kind of compensation JUICYADS is willing to offer me for this occurrence. It was your networks failure to comply with the request of a publisher for non nude ads, however nude ads were displayed and recorded, and acknowledged by one of your own employees. I await your response." Client: [Aug 29, 2013 at 5:59 PM] Are you going to respond to this? Client: [Aug 29, 2013 at 6:18 PM] "Since your ad network did not actively provide the necessary protection to me or your publishers, I am asking for $50,000USD in compensation for your networks inadequacy. I feel that this is a fair amount. It will prevent your network from being involved in a court battle, It will save both of us much time, money and press. I am willing to devote my time and effort into this. I have all screenshots of the ads that your network deemed "NON NUDE" and screenshots of your employees acknowledgement of your inadequacy to provide what you promised to your publishers. Please get back to me." Client: [Aug 29, 2013 6:24 PM] "I am open to offers to settle this out of court and out of the public eye. Please respond." === Several years ago, we didn't do internal review and relied on Advertisers to label correctly. After complaints, we added several layers of review. Today, JuicyAds staff reviews all images and banners to ensure they are acceptable, labeled properly, and we follow up with any reports that something is awry and simply make it right. We have various image blacklists, and strive for the majority of issues to be caught internally. I'd love perfection, but humans make mistakes. Regardless, this is my public apology to this client and any others we may have let down by not being 100% perfect in our efforts to review and correct mistakes made by our advertisers regarding image ratings. This client appears to still be running our ads on his website, but is demanding $50,000 in payment to keep this issue "out of court and the public eye." What do you think we should do? Vote above. __________________ Jay \| JuicyAds Founder Businessman of the Year [YNOT Awards 2013] The most awarded adult advertising network with 25+ XBIZ, GFY, and YNOT Awards. Last edited by tigermtb; 08-29-2013 at 04:36 PM..