kane

I have had similar situations with some of the big retail outlets. I bought a tablet computer for my niece for Christmas last year. After the order is made I am told that they have a backlog and there will be a short delay. I was fine with that. They then send me a tracking number. Two weeks later it still hasn't arrived. I contact them and they tell me not only had it arrived, but I had signed for it. That was not the case. As it turns out the seller had an incomplete address on the box. Fed Ex looked me up in their system and delivered the package. The problem was they delivered it to my old address that I haven't lived at in more than 7 years.

I went to that place to see if they got the package and the people living there said no. I contact Fed Ex and they go out there and find that they did have the package and they had opened it up and played with the tablet. So I contact the seller. They apologize and promise to send me a new one and I will ship the old one back to them. The new one arrives a week later, I send the old one back, all is good.

a few weeks later at Christmas my niece opens it up and it is clearly a used computer. It is supposed to have a stylus, a bracket you can snap on the back so it stands up and an extra memory stick. None of that is in the case and the tablet is smudged up. I contact them, pissed off as I just gave my niece a used item for Christmas, and they promise to send me a brand new one. When it arrives I open it up, it is missing the stylus and is clearly used. At that point I was done. At least they gave me money back with no hassle , but I had spent two months now shipping things back and forth to them. I wonder how many people bought these "new" tablets and just decided to keep them because it was easier than dealing with sending it back.