Sharky:
I use mach10 also and have had my ass saved from them several times also. I have never had to wait for more than probably an 1/2 hour to have anything done by mach 10. The best part is they will talk to you within seconds if you send them an icq and they have always been available every time I have called them on the phone...
I would reccomend that anyone use mach10...
http://www.mach10hosting.com